Fulfillment Risks
15reviewCatch what blocks an order from reaching the patient — before it ships or stalls.
Wrong pharmacy·4PO Box restriction·11
Operational Command Center for Telehealth
Your telehealth stack is hiding operational risk right now.
Telovi connects to your store, providers, pharmacies, and shipping — read-only — and surfaces clinical, compliance, data, and fulfillment risks before they turn into a rejected prescription or a stuck order.
No rip-and-replace. Connects to the stack you already run.
Operational Health
Meridian Health Co.74/ 100
Needs review
62 open · 5 categories
improved 9 pts · 7d
23 critical 39 review
Top risks right now
- Bad Patient Data21critical
- Clinical Review Risks8critical
- Systems Out of Sync6critical
Your stack works. The spaces between your systems don't.
Store, EHR, pharmacy, and shipping each do their job — but nobody watches the handoffs where orders quietly die. By the time a prescription gets rejected, you've already lost days and the patient's trust.
Right now your operational truth lives in six tabs, a Slack thread, and one person's head. You find out an order is stuck when the patient emails twice.
WooCommerceShopifyZendeskGoogle SheetsEHRPharmacyShipping
Seven systems. Zero shared view.
Stop chasing stuck orders. Start catching the risk that stuck them.
Most tools tell you an order is late. Telovi tells you why it was going to fail — the wrong dose, the missing credential, the address mismatch — while there's still time to fix it.
Zapier moves your data. Telovi tells you when it's wrong.
One view. Every operational risk. Ranked by severity.
Your Operational Health panel scores each risk category in real time — red means act now, amber means watch. Live counts, drill down to the exact order. It's the answer to what broke overnight?
Operational Health
Meridian Health Co.74/ 100
Operational Health · Needs review
62 open risks across 5 categories
improved 9 pts · 7dScore = open risks, weighted by severity, normalized to order volume.
Open risks · 14 daystrending down
- Bad Patient Data21criticalMissing address·9Missing DOB·7
- Clinical Review Risks8criticalWrong dose approved·3Missing clinical statement·5
- Systems Out of Sync6criticalCheckout address ≠ pharmacy address·6
- Fulfillment Risks15reviewWrong pharmacy·4PO Box restriction·11
- Provider Compliance Risks12reviewMissing professional address·12
Systems Out of Sync
6criticalWhen two of your systems tell different stories, you find out first.
Checkout address ≠ pharmacy address·6
Clinical Review Risks
8criticalSurface clinical review issues for your team to act on — before they reach the pharmacy.
Wrong dose approved·3Missing clinical statement·5
Provider Compliance Risks
12reviewSurface provider documentation gaps that often precede rejected prescriptions.
Missing professional address·12
Bad Patient Data
21criticalIncomplete patient records are stuck orders you can't see yet.
Missing address·9Missing DOB·7Missing patient name·5
Telovi is a read-only visibility layer. It surfaces operational risk signals for your team to act on — it does not make clinical decisions or provide compliance certification.
60-second self-check
How exposed is your operation right now?
Answer 7 quick questions. Get your Operational Health score for your brand — in 60 seconds.
Question 1 of 70%
Can you tell right now how many orders are stuck in clinical review over 48 hours?
"No" or "Not sure" adds risk.
Based on your own answers. No order data or patient information is collected.
Live in your stack, not on top of it.
Read-only connections to WooCommerce/Shopify, MDI, Beluga, and your pharmacies and carriers. Telovi never writes to your systems and never replaces them — it watches them.
Step 1
Connect
Read-only, no engineering.
Step 2
Telovi watches across your stack
One view over every system.
Step 3
You get severity-ranked risks in real time
Act before an order stalls.
Read-only integrations
WooCommerceShopifyMDIBeluga
Read-only. We watch the flow. Patient data stays isolated in your tenant's own encrypted database — access-controlled and fully audited.
Software + Operations
Run it yourself, or let our team run it for you.
Telovi surfaces every operational risk across your stack. Your team can work the queue — or hand it to ours. The same telehealth operations specialists who built Telovi can monitor your Operational Health dashboard and resolve issues with your providers and pharmacies for you.
Telovi
Self-serveYour team gets the dashboard, severity-ranked risks, and alerts across store, providers, pharmacies, and shipping. You watch the queue and act — no engineering, no rip-and-replace.
Managed Operations
Add-onDon't have the ops bandwidth? Our specialists watch your dashboard, triage every risk, and coordinate the fix — so nothing sits in a silent-failure state waiting for someone to notice.
Talk to us about managed operationsHIPAA-ready from the first line of code.
A separate encrypted database per tenant. Read-only access. Full audit logging. Your patient data stays isolated and yours.
HIPAA-Ready Architecture
Separate DB Per Tenant
Encrypted at Rest & Transit
Multi-Tenant Isolation
Integrations
WooCommerceShopifyBeluga HealthMD Integrations
The cost of a silent failure
What could one silent failure cost you?
Plug in your own numbers. Every order that quietly dies between your systems takes the ad spend you already paid — and the refund — with it.
$
2%
Your assumption — share of orders that silently stall or get rejected.
$
Editable assumption — refund plus reship cost you eat per lost order.
Estimated $ at risk / month
$1,900
Failed orders / mo500 × 2% = 10
Lost per failure$150 + $40 = $190
At risk / mo$1,900
$199/mo. One caught order pays for the month.
Get early accessBased on your inputs. Telovi surfaces operational risk signals for your team to act on; it does not guarantee recovered revenue.
Start at $199/mo. Up to 1,000 orders.
One caught order pays for the month.
Early-access brands lock this rate for life. Price goes up at launch.
Usage-based tiers up to 20,000+ orders/month.
No per-seat fees.
No credit card to join waitlist.
Get early access before we open the doors.
Be one of the first telehealth brands to run on Telovi — and help shape what we build.
We're onboarding a limited first cohort by hand so every brand gets set up right. Early access locks your $199 rate for life.